Kavli Affiliate: Jia Liu | First 5 Authors: Weihong Du, Jia Liu, Zujie Wen, Dingnan Jin, Hongru Liang | Summary: It is time-saving to build a reading assistant for customer service representations (CSRs) when reading user manuals, especially information-rich ones. Current solutions don’t fit the online custom service scenarios well due to the lack of […]
Continue.. CARE: A Clue-guided Assistant for CSRs to Read User Manuals