Strength Lies in Differences! Towards Effective Non-collaborative Dialogues via Tailored Strategy Planning

Kavli Affiliate: Jia Liu

| First 5 Authors: Tong Zhang, Chen Huang, Yang Deng, Hongru Liang, Jia Liu

| Summary:

We investigate non-collaborative dialogue agents, which are expected to
engage in strategic conversations with diverse users, for securing a mutual
agreement that leans favorably towards the system’s objectives. This poses two
main challenges for existing dialogue agents: 1) The inability to integrate
user-specific characteristics into the strategic planning, and 2) The
difficulty of training strategic planners that can be generalized to diverse
users. To address these challenges, we propose Trip to enhance the capability
in tailored strategic planning, incorporating a user-aware strategic planning
module and a population-based training paradigm. Through experiments on
benchmark non-collaborative dialogue tasks, we demonstrate the effectiveness of
Trip in catering to diverse users.

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