Kavli Affiliate: Dan Luo
| First 5 Authors: Yiru Chen, Yiru Chen, , ,
| Summary:
Generative AI assistants offer significant potential to enhance productivity,
streamline information access, and improve user experience in enterprise
contexts. In this work, we present Summit Concierge, a domain-specific AI
assistant developed for Adobe Summit. The assistant handles a wide range of
event-related queries and operates under real-world constraints such as data
sparsity, quality assurance, and rapid deployment. To address these challenges,
we adopt a human-in-the-loop development workflow that combines prompt
engineering, retrieval grounding, and lightweight human validation. We describe
the system architecture, development process, and real-world deployment
outcomes. Our experience shows that agile, feedback-driven development enables
scalable and reliable AI assistants, even in cold-start scenarios.
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